Privacy Policy

This Privacy Policy explains how Golisimo Casino collects, uses, stores and protects personal information when players visit the website, create an account, use casino services or contact support. It also explains the choices available to players in relation to their information.

Game Suggestions

Golden King Micro-Max

flatdog

Story of Jing Jiang

kagaming

Book of Wolves - Full Moon

spnmnl

Ice Number One

mascot

Video Poker

tadagaming

Fresh Crush

endorphina

Information we may collect

Golisimo Casino collects information that is needed to provide online gambling services, maintain a secure account environment and meet applicable legal and operational requirements. The information collected depends on how a player uses the website and the services available to them.

Contents

Account and identity information

When a player registers or updates an account, we may handle details such as their name, date of birth, residential address, contact details, login information and account preferences. We may also collect information provided when a player contacts customer support, makes an enquiry, submits a complaint or takes part in a security review.

Verification information

To confirm identity, age, eligibility or account ownership, we may request verification documents and related information. This can include copies or details from identity documents, proof of address, information about the source or purpose of funds where appropriate, and records of verification checks. Verification information is handled for account security, anti-fraud measures and compliance with applicable obligations.

Payment and transaction information

We may receive and maintain records relating to deposits, withdrawals, wagers, gameplay, account balances, refunds, chargebacks and other transactions. Payment providers may process payment card, bank or other payment details directly. We may receive information needed to confirm a transaction without necessarily receiving or storing complete payment credentials.

Technical, device and usage information

When a player visits or uses the website, technical information may be collected automatically. This can include an IP address, browser type, operating system, device characteristics, language settings, pages viewed, general location information, access times, referring pages and information about how the website is used. This information helps us operate the website, understand performance and identify unusual or potentially harmful activity.

How we use personal information

Personal information is used only for legitimate business, service, security and compliance purposes connected with operating Golisimo Casino. Depending on the circumstances, we may use information to:

Create, maintain and administer a player account.
Provide access to casino services and process gameplay-related activity.
Process deposits, withdrawals, refunds and other account transactions.
Confirm identity, age, account ownership and eligibility.
Carry out anti-fraud, anti-money-laundering, security and risk checks.
Detect, investigate and prevent unauthorised access, abuse, cheating or other suspicious activity.
Provide customer support and respond to questions, requests and complaints.
Communicate about account activity, service notices, security matters and changes to the website or terms.
Send marketing communications where permitted and where a player has provided the necessary permission or has not opted out, as applicable.
Meet record-keeping, reporting and other legal or regulatory obligations.
Monitor, maintain, troubleshoot and improve the performance, reliability and security of the website.

We aim to collect and use information that is relevant to these purposes. If information is not provided when it is reasonably required for account administration, verification, transaction processing or security, some services may not be available or an account may be subject to review.

Sharing information

Personal information may be shared where this is reasonably necessary to provide services or meet applicable obligations. This can include sharing information with payment and transaction providers, identity and verification services, technology and hosting providers, customer support providers, fraud prevention services, professional advisers and other service providers supporting website operations.

Information may also be disclosed where required or permitted by law, to protect the rights and security of players or the website, to investigate suspected unlawful activity, or in connection with a business change. Service providers are expected to handle information only for the purposes for which it is provided and in accordance with appropriate confidentiality and security requirements.

Cookies, security and retention

Cookies and similar technologies

Golisimo Casino may use cookies and similar technologies to help the website function, remember settings, maintain sessions, support security, understand website usage and improve the player experience. Some cookies are necessary for core website features, while others may provide information about performance or preferences.

Players can manage or restrict cookies through their browser settings. Blocking or deleting cookies may affect the availability or performance of some website features, including features that are needed to keep an account session secure. Browser settings can also provide information about cookies currently stored on a device.

Protecting personal information

Reasonable technical, administrative and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and staff or provider procedures. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should use a strong password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

How long information is kept

Personal information is retained for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, customer support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed, anonymised or de-identified, subject to applicable requirements and legitimate record-keeping needs.

Information may be processed or stored using service providers in Australia or other locations. Where this occurs, appropriate steps are taken to support the security and proper handling of the information, subject to applicable requirements.

Your privacy rights and choices

Players may contact Golisimo Casino about the personal information held about them and may ask for their information to be handled in a way that reflects their rights under applicable privacy requirements. Requests are considered carefully because some rights may be limited by identity checks, security needs, legal obligations, active disputes or the need to prevent fraud.

How to make a privacy request

To exercise a privacy right or ask a question about personal information, email support@golisimocasino.best. The request should clearly explain what is being asked for and include enough information to help locate the relevant account. We may need to verify the requester’s identity before providing information or making changes.

Access: request confirmation of whether personal information is held and, where appropriate, request a copy or explanation of that information.
Correction: ask for inaccurate, incomplete or outdated personal information to be corrected or updated.
Deletion: request deletion of personal information where it is no longer needed or where deletion is otherwise available. Deletion may not be possible for records that must be retained by law, are needed for security, relate to a transaction or dispute, or are required to establish or defend a legal position.
Withdrawal of marketing consent: ask for consent to marketing communications to be withdrawn. Players can also use an unsubscribe option included in a marketing message where one is available. Withdrawing marketing consent does not stop essential service, account, security or transaction communications.

A player may also ask for information about how their personal information is used or shared, subject to applicable restrictions. We will take reasonable steps to respond to a valid request and may explain if a request cannot be completed in full. A request to close an account does not automatically remove every record, because certain information may need to be retained for legal, security, transaction or record-keeping purposes.

Updates and privacy enquiries

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will apply from the date it is made available on the website. Players should review this page periodically, particularly before continuing to use the website after an update.

If a player has a privacy question, believes their information has been handled incorrectly or wants to exercise a data right, they can contact support@golisimocasino.best. Providing clear details about the request will help us assess and respond to it efficiently. Players should avoid sending unnecessary sensitive information in an initial email and should only provide further documents through a secure process if requested.

By using the website, players acknowledge that personal information may be handled as described in this Privacy Policy. This Policy should be read together with the website’s other applicable terms and notices, which may provide further information about account use, transactions, responsible gambling and website security.