Golisimo Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit or use Golisimo Casino. Please read them carefully before creating an account, depositing funds or playing any games. By using the website, you acknowledge that you have read, understood and agreed to these terms, together with any game rules, promotional terms and other policies displayed on the website.

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1. About these terms

These Terms & Conditions form an agreement between you and the operator of Golisimo Casino. They apply to your access to the website, your account, casino games, promotions, deposits, withdrawals and any other services made available through the site. Additional rules may apply to particular games, payment methods or promotional offers. Those rules will be shown with the relevant service and should be read before you use it.

Contents

Golisimo Casino may update these terms from time to time. Changes may be made to reflect changes in law, technology, services, security requirements or business operations. The latest version will be made available on the website and will apply from the date stated, or from the date of publication where no date is stated. You should review the terms regularly. If you do not accept an updated version, you should stop using the website and follow the available account closure process.

You are responsible for reading all information relevant to your use of the website. These terms should be read together with the Privacy Policy, Responsible Gambling information, cookie information, game rules and any applicable promotional terms. If there is an inconsistency, the more specific terms for the relevant product, game or promotion may apply to that product, game or promotion.

Eligibility and lawful use

You must be at least 18 years old to use online gambling services. You must also be legally permitted to access and use the services in the place where you are located. It is your responsibility to check the gambling laws that apply to you before opening an account or playing. Golisimo Casino does not invite or permit use of its services where online gambling is unlawful or restricted.

You must use the website only for personal entertainment. You must not use it for a business, unlawful activity, money laundering, fraud, cheating, or any purpose that may harm the website, its users or the integrity of the games. Access may be restricted or unavailable in some locations, and technical measures may be used to enforce those restrictions.

2. Accounts and player responsibilities

Where an account is required, you must provide information that is accurate, complete and current. This may include your name, date of birth, residential details and other information needed to operate the account or meet legal and security obligations. You must update your details if they change. Providing false, misleading or incomplete information may result in account restrictions, suspension or closure.

Each player should create and use only one account unless Golisimo Casino has expressly approved another arrangement. Accounts are personal and must not be sold, transferred, shared or operated by another person. You must keep your login details confidential and take reasonable steps to prevent unauthorised access. Tell the website operator promptly if you believe your account has been compromised.

You are responsible for activity carried out through your account unless you have reported unauthorised access without unreasonable delay. You must not allow another person to use your account, including a person who is under the minimum legal age. Golisimo Casino may ask questions or request documents to confirm your identity, age, location, source of funds or ownership of a payment method.

Verification checks may take place when an account is opened, when transactions are made, when activity appears unusual, or at other times where checks are required. You agree to provide reasonable information and documents when requested. Until checks are completed, some services, transactions or account features may be delayed, limited or unavailable. Documents must be genuine, current and belong to the account holder.

Do not open or use an account on behalf of another person.
Do not use another person's payment method without proper authorisation.
Do not attempt to bypass age, location, identity or account controls.
Do not use software, bots, scripts or other tools to interfere with the website or games.
Do not exploit errors, faults, delays or technical weaknesses.
Do not engage in collusion, fraudulent play, chargeback abuse or any other dishonest activity.

Account closure and self-exclusion

You may ask to close your account at any time through the account or support process made available on the website. Account closure does not remove obligations that arose before closure, including obligations relating to transactions, verification, disputes or suspected misuse. If you need a break from gambling, use the responsible gambling tools or self-exclusion options available on the website. A request for self-exclusion should be treated seriously, and you should not try to open another account while the restriction applies.

3. Deposits, games and withdrawals

Deposits must be made using a payment method that you are authorised to use. The name and relevant details associated with the payment method may need to match the verified account information. Golisimo Casino may reject, reverse or hold a transaction where a payment method cannot be verified, appears to belong to another person, or creates a legal, security or fraud risk.

You should deposit only money that you can afford to lose. Gambling is not a way to make money, repay debts or solve financial problems. Before depositing, check the available information about the payment method, any applicable fees, processing requirements and any minimum or maximum amounts shown on the website. Your bank, card issuer or payment provider may also apply its own terms or charges.

Games are played according to the rules displayed for the relevant game. You should check the stake, paytable, features and other game information before placing a wager. Once a wager has been accepted, it generally cannot be cancelled except where the applicable game rules or the operator's procedures allow it. The outcome of a game is determined by the relevant game system and is not guaranteed by previous results, betting patterns or player decisions.

If a technical problem, communication error, display error or other malfunction affects a game or transaction, Golisimo Casino may review the affected activity and take reasonable corrective action. This may include voiding an affected wager where permitted, correcting a clear error or restoring the account to the position that applied before the problem. The operator's records may be used when investigating disputes, subject to applicable law.

Withdrawal requests may be subject to account verification, transaction checks, applicable game rules and any conditions clearly displayed before play. Withdrawals may be returned through an appropriate payment method and may require information confirming ownership of that method. Processing times can vary depending on checks, payment providers, banks and other factors. You should ensure that your account information is accurate before requesting a withdrawal.

Golisimo Casino may delay or decline a transaction where there is a reasonable concern about fraud, unlawful activity, payment reversal, account misuse, a breach of these terms or incomplete verification. Any action will be taken in accordance with applicable law and relevant internal procedures. Nothing in these terms removes any rights you may have under mandatory consumer protection laws.

4. Promotions, fair play and responsible gambling

Promotions, bonuses, rewards and competitions may be offered from time to time. Each offer is subject to its own promotional terms, including eligibility requirements, qualifying activity, time limits, wagering or play conditions, game restrictions, withdrawal rules and any other conditions displayed with the offer. You should read those terms before opting in or using a promotional benefit.

Unless the relevant offer states otherwise, promotional benefits are intended for one person, one account and one household. Golisimo Casino may limit, refuse, amend or withdraw an offer where there is a reasonable basis to believe that an account has been created or used to obtain an unfair advantage. If a promotion is used in breach of its terms, any related benefit or transaction may be reviewed in accordance with the applicable rules.

You must play fairly and must not manipulate a game, coordinate with other players, use prohibited strategies or take advantage of a known error. Suspicious activity may be investigated, and access may be restricted while an investigation is carried out. Where required, information may be shared with relevant payment, compliance, law enforcement or other authorised bodies.

Responsible gambling

Gambling should be treated as entertainment, not as a source of income. Set a budget and a time limit before you play, never chase losses, and avoid gambling when you are upset, tired or under the influence of alcohol or other substances. You can use available account controls, such as deposit limits, session reminders, breaks or self-exclusion, where offered through the website.

If gambling is affecting your finances, relationships, work, study or wellbeing, stop playing and seek independent support. You may also contact the support channel shown on the website to ask about available responsible gambling measures. Golisimo Casino cannot guarantee that account tools alone will prevent gambling harm, so you should use them together with your own limits and seek professional assistance when needed.

5. Website access, liability and general legal terms

The website and its content are provided for lawful personal use. Golisimo Casino may change, suspend or withdraw a game, feature, payment method or part of the website at any time where reasonably necessary. This may occur because of maintenance, technical issues, security concerns, legal requirements, supplier changes or other operational reasons. The operator will seek to manage interruptions fairly, but continuous or error-free access cannot be guaranteed.

You are responsible for having suitable equipment, internet access, software and security arrangements to use the website. Golisimo Casino is not responsible for problems caused by your device, internet service, payment provider, telecommunications network or other service outside its reasonable control. You should keep your device and login information secure and use appropriate protection against malicious software.

To the extent permitted by law, Golisimo Casino is not liable for indirect, incidental or consequential loss arising from your use of the website, unless that liability cannot lawfully be excluded. Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy that cannot be excluded, restricted or modified under applicable Australian consumer law or other mandatory law.

If you breach these terms, or if the operator reasonably suspects fraud, unlawful activity, underage use, misuse of an account or a risk to the integrity of the services, access may be suspended or an account may be closed. Any review of funds or transactions will be handled in accordance with applicable law and relevant procedures. You should not create another account to avoid a restriction or closure.

The website, branding, text, graphics, software and other materials are owned by or licensed to the relevant rights holders. You may use them only as needed for personal access to the services. You must not copy, publish, modify, distribute, reverse engineer or commercially exploit website content without permission, except where the law allows it.

If you have a question or complaint, use the support or complaints process displayed on the website and provide enough information for the matter to be reviewed. You should keep records of relevant transactions, game details and communications. These terms are intended to operate with the laws and mandatory protections applicable to your use of the services. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law.

By continuing to use Golisimo Casino after these terms have been made available or updated, you confirm that you accept the version that applies at that time. If you do not agree, do not use the website, place wagers or maintain an account.